Over € 80.00 orders are delivered Without shipping costs.

Letter Economy:

• The cost of a letter is € 3.90
• Product / Products are delivered as a letter to your home mailbox
• Estimated delivery time of about 1-2 weeks
• No tracking code

Letter Priority:

• The price of letter is € 4.90
• Product / Products are delivered as a letter to your home mailbox
• Estimated delivery time of about 1 week
• No tracking code

Package:

• Package price is € 6.90
• Products will be delivered to the nearest pick -up point as a mail package
• Estimated delivery time 2-3 business days
• There is always a tracking code in the shipment

Express package for home door:

• Express package price is € 9.90
• Products are delivered to the door as a post package
• Estimated delivery time 1-2 business days
• There is always a tracking code in the shipment

Pickup:

• Free Product Pick up from the Tritanium office at:

Helatie 4, 80100 Joensuu.

Exchange and return conditions

The products have a 14 -day return policy from the time of receipt of the shipment.

The consumer must always and separately notify the seller of the cancellation of the order. An order cancellation can be reported freely on this form or by sending an email to: info@tritaniumstore.fi

In the case of a product exchange or there is a clear manufacturing error in the product, we will not charge processing costs for the return. In other cases, we will charge the processing expense for the prepaid customer return freight (letter € 4.00 / package € 8.00). Note! Returning the product/products at a cost of processing costs will not be charged. The amount of the trade deducted with the possible processing fee will be returned to the customer as soon as the product has returned to us.

The product to be returned / replaceable must be fully in its original condition (manufacturer's product flaps, etc.), unused and marketable. If the product has been enabled, the customer is responsible for decreasing the value of the product itself. If you cancel the trade and not notify us in any way or in any other way before the product is returned, the transaction will be binding and the payment you make will remain in effect.

Instructions for product return or exchange

We recommend that you return your product/products at your own cost, so that the processing costs are not charged and we will receive your refund faster and will also get the money returned faster.

Return As a letter with the order information to:

Tritanium Finland
Helatie 4
80100 Joensuu

044 7777 501

Returns at a cost of a package with order information to:

Tritanium Finland
Post's parcel machine (Joensuu Prisma, Voimatie 2, 80105 Joensuu)
Helatie 4
80100 Joensuu
+358 44 7777 501
info@tritaniumstore.fi

If you use the postal customer return, here are instructions for it:

1. Pack the product in original condition and unused carefully into the original plastic/package
2. Put according to the shipment letter/cover indicating your name and order number and information what you want with your order to do
3. Write the following text in the return broadcast:

Customer return
Tritanium Finland Ltd
Logistics ID: 639347

Note! Remember to notify the return separately either freely on this form or by sending an email to: info@tritaniumstore.fi

Store - opening hours

Our store is located in Joensuu at Helatie 4 and it's open weekdays from 10 am to 2 pm.  

Customer service

You can reach our customer service staff on weekdays from 10am to 3pm from the following numbers:

• 044 2395 790
• 044 7777 501
• 044 2316 120

You can also contact us by email info@tritaniumstore.fi or on the contact form.